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Shipping & Delivery Policy
Delivery Areas
● Company Delivery Team: For deliveries handled by our in-house team, we deliver directly to (Cairo – Giza).
● Shipping Companies: We deliver to (Northern Egypt Governorates – Southern Egypt Governorates).
Delivery Timeframe
● Cairo & Giza: 1-2 business days
● Other Governorates: 2-3 business days
Shipping Fees
● Cairo Orders under 300 EGP: 50 EGP shipping fee.
● Cairo Orders over 300 EGP: Free shipping.
● Northern Egypt Orders under 700 EGP: 55 EGP (includes: Alexandria – Beheira – Kafr El Sheikh – Gharbia – Dakahlia – Damietta – Sharqia – Monufia).
● Northern Egypt Orders over 700 EGP: Free shipping (same governorates as above).
● Southern Egypt Orders under 700 EGP: 65 EGP (includes: Fayoum – Beni Suef – Minya – Asyut – Sohag – Qena – Luxor – Aswan – Red Sea).
● Southern Egypt Orders over 700 EGP: Free shipping (same governorates as above).
Excluded Areas These areas are not served by our company team and will be handled by shipping partners under their policies:
● Greater Cairo Area: (New Administrative Capital – Badr City)
● 6th of October City: (1st Industrial Zone – 2nd Industrial Zone – 3rd Industrial Zone – 4th Industrial Zone)
● Giza Area: (Osem – Kerdasa District – Abu Nomros – Mansheyat Radwan – Atfih – Al Saf – Al Ayat – Al Badrasheen – Nahya – Kerdasa)
Shipping Partners We work exclusively with: Aramex
Important Notes
● For delayed shipments, please contact our customer service at: +02 – 01113653500
● If delivery is delayed or refused by customer, refunds (for prepaid orders) will be processed within 48 hours.
